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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Steve Cassabaum

Steve Cassabaum

October 9, 2025

5  out of  5
rating by Steve Cassabaum
"I moved and transferred my policies to this office. Great experience! Eric was great, and Susan was fantastic! Susan was so knowledgeable and explained everything! Highly recommend"
We responded:
"Good morning, Steve. It was great meeting you and welcome to the office. Please remember to always reach out if you have questions or need anything. Have a great day!"
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Austin Biesecker

October 9, 2025

5  out of  5
rating by Austin Biesecker
"Have been a customer with State Farm for A while and in the time that I have been here, I have been more than happy with the service as well as the outstanding employees. I have worked with Aubry the most, and she set me up with an awesome life insurance policy. That will definitely help in the future. Can’t thank Eric and Aubry enough for taking care of everything I need to be prepared. Will continue to use them as an insurance company!"
We responded:
"Hey Austin. Thank you for the awesome review. Yes, Aubry is fantastic! We sure appreciate you. You know to call me when needed. Have a great week and look forward to seeing you soon. "
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Becky Plooster

October 8, 2025

5  out of  5
rating by Becky Plooster
"I had a wonderful experience with Eric Lusby . The entire team is professional, knowledgeable, and truly cares about their clients. They took the time to explain all my options clearly and helped me find the perfect coverage at a great rate. Whenever I have a question, they respond quickly and go above and beyond to make sure I’m taken care of."
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Grant Foster

October 8, 2025

5  out of  5
rating by Grant Foster
"Eric Lusby is a great agent to work with. I meet with him to review insurance coverage. Rachael is my go to for questions and answers. She is always prompt and friendly. She helped walk me through a property damage claim and made the process much easier."
We responded:
"Hey Grant. Thank you so much for the five star review. We appreciate you so much. Keep us in the loop if you need anything. I know Rachael appreciates the kind words as well. Talk soon. "
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bob sauer

October 1, 2025

5  out of  5
rating by bob sauer
"Great Business, employees are very knowledgeable and efficient, glad to be back."
We responded:
"Hey Bob! Thank you so much for coming back to the office. It's great to be working with you again. Please let me know if you have any questions or need anything. Talk to you soon. "
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Julia Saul

September 12, 2025

5  out of  5
rating by Julia Saul
"Very responsive and helpful office! I recommend working with this team."
We responded:
"Thank you, Julia, for the five star review. We so appreciate you trusting us with insuring your autos and home. Please call if you need anything. "
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Toby Cotton

July 17, 2025

5  out of  5
rating by Toby Cotton
"I stopped at Eric's office the other afternoon to add another vehicle to my policy. I could not have been more pleased with the staff and agent that helped me. The whole experience was very easy and fast. The office was very friendly and knowledgeable. I'm very happy to have Eric as my local agent."
We responded:
"Thank you, Toby, for the five star review. We appreciate you and your family. Thanks for trusting us with your auto, home, and life insurance. Call me if you have any questions or need anything. Talk to you soon. "
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Jillian Knott

July 16, 2025

5  out of  5
rating by Jillian Knott
"We couldn’t be happier with the service we’ve received from Eric and his team! At our last meeting, everything was clearly explained, and we felt confident we are getting the right coverage without overpaying. Highly recommend!"
We responded:
"Thank you so much, Jillian. It was great spending time with you both reviewing your policies. I appreciate your trust in me and the office. Have a great weekend and remember to call me if you need anything."
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Leroy Etzler

July 15, 2025

1  out of  5
rating by Leroy Etzler
"I have been with Eric Lusby for several years now and all this time he has NEVER came out of his glass office to even say hi. He is the worst insurance agent that I have EVER had. He NEVER handles anything so he has his office staff do all his work for him. They are always raising their rates with no warning. Think smart and find a different agent!!!"
We responded:
"Good morning, Leroy. I've tried to call you twice regarding your negative review. You always have access to me personally through appointments or feel free to stop by the office and I'd love to meet with you if I'm not meeting with someone or on the phone. We take these reviews seriously and don't want you to feel like you are not able to work with me or any of our team members. We work really hard to provide exceptional customer service. As you know we have no control over rates and I apologize for the increases. Again, please call the office and set up a time to meet so you feel comfortable with the service and we can make sure your questions are answered and coverages are set up correctly. "
Profile photo of Carly Mascarenas

Carly Mascarenas

June 3, 2025

1  out of  5
rating by Carly Mascarenas
"I have been using Eric Lusby for nearly 20 years. I was rear ended at a stop light and have had zero support or help. I have been told by 3 insurance reps to call and file a claim with the other parties insurance. I thought that’s is why I paid Statefarm. This has been the worst part of my car accident."
We responded:
"Hey Carly. As was explained over the phone, unfortunately we are not able to call or work with the other insurance company on your behalf due to privacy laws, etc. I left a vm for you to call my cell. Please call so we can make sure we are on the same page and helping to the fullest. Thanks. "
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Ross Gillespie

June 2, 2025

5  out of  5
rating by Ross Gillespie
"Great guy"
We responded:
"Thanks, Ross. We sure appreciate you. Let me know if you need anything. "
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Bekah Thompson

January 28, 2025

5  out of  5
rating by Bekah Thompson
"I’ve been with this office for years, and Rachael has always been so helpful and professional! She really knows her stuff. She is so kind and really goes out of her way to make sure I’m getting the best for my family. Highly recommend this office!"
We responded:
"Good morning, Bekah. Thank you so much for your kind words regarding Rachael and the office. We appreciate you so much. Let me know if you need anything. Have a great day. "
Profile photo of Lauren Stacy

Lauren Stacy

January 16, 2025

5  out of  5
rating by Lauren Stacy
"I had a really great experience talking with one of your staff memebers, Aubrey! She was very patient with me and helped me with all my needs 😁 I have been with this state farm branch for many years and the customer service has always been impeccable! I very much appreciate what you all do!"
We responded:
"Hey Lauren. Thank you so much for the great compliment about Aubry and our office. We appreciate you! Let me know if you have any questions or concerns. Have a great weekend. "
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tybyrd87

November 13, 2024

5  out of  5
rating by tybyrd87
"Jess was extremely helpful, kind & professional. She helped my through the process in an easy to understand way. I am happy that I got to work with her throughout the process. Thanks so much!"
We responded:
"Welcome to the office, Ty. Yes, Jess is awesome. Thanks for choosing our office and let me know if you have any questions or need anything. Have a great day. "
Profile photo of Karthia Gangsei Grotey

Karthia Gangsei Grotey

October 24, 2024

5  out of  5
rating by Karthia Gangsei Grotey
"Really super people although I have never met Eric Lusby!"
We responded:
"Thank you, Karthia, for trusting us with your insurance. Let me know when have time to meet personally and we can meet and review everything. Have a great rest of the week and again...thank you for the five star review and your business. "
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Steve O'Connor

September 29, 2024

5  out of  5
rating by Steve O'Connor
"Great customer service. Always courteous and professional"
We responded:
"Thanks, Steve. Please call if you need anything."
Profile photo of Fred Gonzales

Fred Gonzales

August 6, 2024

5  out of  5
rating by Fred Gonzales
"Our vehicle broke down in our driveway. We were about to pay $75.00 for a three block tow. It was my wife who remembered that we had 24 hour road side service with our State Farm policy. I call and told them what had happened. They got me a tow immediately and at no charge. Their service was fast and easy and I was back on the road within a couple of days. Thank you State Farm for your quick and friendly staff and service."
We responded:
"Hey Fred. I'm happy everything worked out so smooth. We appreciate you and your family. Thanks for the great review. Talk to you soon. "
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Tom Quinn

July 31, 2024

5  out of  5
rating by Tom Quinn
"We needed a renter’s policy for our son, worked with Jess to make that happen. Jess didn’t just give us a quote but rather talked through the various coverages and premiums so we could select what worked for us. She took our payment over the phone and immediately mailed out the proof of coverage. Jess was fantastic to work with, highly recommend!!"
We responded:
"Thank you, Tom, for the great review. Jess IS awesome! Please call if you have any questions or need anything. "
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Linda McFann

January 31, 2024

5  out of  5
rating by Linda McFann
"Puuurfection! So seamless and so helpful."
We responded:
"Good morning, Linda. Welcome to the office and thank you so much for the awesome review. We are so excited to take care of your auto and home insurance. Please call, text, or email when you need anything. Have a great weekend and thanks again. "
Profile photo of Chelle Marquardt

Chelle Marquardt

January 24, 2024

5  out of  5
rating by Chelle Marquardt
"Jessica helped us get the best product for our needs. Would recommend her and the team at Eric Lusby Insurance Agency for all of your needs!!!"
We responded:
"Thank you so much, Chelle. Yes, Jess is awesome. Thanks for trusting us with your auto and home insurance. Call me if you need anything. Have a great day!"
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Meghan a

January 20, 2024

5  out of  5
rating by Meghan a
"Bri was very friendly and helpful. She made my annual review a pleasure!"
We responded:
"Thank you Meghan!"
Profile photo of Jacob Davis

Jacob Davis

January 2, 2024

1  out of  5
rating by Jacob Davis
"Horrible customer relations. Can't even waive a $20 fee (for a 4-year customer) that they caused by typing in the wrong address and causing the bank to flag it as fraud. Can't imagine what kind of help they would be if there is an actual accident. Every person I talked to was unprofessional toward the end over $20. Apparently State Farm is so hard up for money that they can't accept their own mistakes and waive $20."
We responded:
"Hey Jacob. I'm sorry for the frustration. Please call me personally and we can discuss the new fee structures for billing and payments. "
Profile photo of Todd Moore

Todd Moore

November 21, 2023

5  out of  5
rating by Todd Moore
"The only place I get insurance."
We responded:
"Hey Todd. Thank you so much for the five star review. Please call if you need anything. Have a great Thanksgiving. "
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Heidi Germain

November 3, 2023

5  out of  5
rating by Heidi Germain
"Great service"
We responded:
"Thank you so much, Heidi! Have a great weekend and let me know if you need anything from us. "
Profile photo of Erin Miles

Erin Miles

October 4, 2023

5  out of  5
rating by Erin Miles
"Friendly and knowledgeable staff that I'd always helpful."
We responded:
"Thank you, Erin, for the five star review. Please continue to stay in touch if you need anything. We all appreciate you!"